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Terms and Conditions
Welcome to Dharohar Tourism Hub. These Terms and Conditions ("Terms") govern your use of our website, tour packages, cab bookings, and all travel-related services. By booking with us, you agree to these terms in full.
1. Booking Confirmation
Bookings are confirmed only after receiving a minimum advance payment.
A detailed itinerary and travel vouchers will be shared upon full payment.
All bookings are subject to availability at the time of confirmation.
2. Payment Terms
An advance of 25%–50% of the total package or cab cost is required at the time of booking.
The remaining balance must be paid before the commencement of the trip or as per the agreed payment schedule.
Payments can be made via UPI, bank transfer, debit/credit cards, online payment links, or cash.
Prices are subject to revision due to unforeseen fluctuations in taxes, fuel, or supplier costs.
3. Cancellation & Refund Policy
- Cancellation charges depend on the type of service booked and the time before cancellation:
30+ days before travel: 25% of total cost
15–30 days before travel: 50% of total cost
0–14 days before travel: 100% of total cost (non-refundable)
No-shows and early checkouts are non-refundable.
Refunds (if applicable) will be processed within 7–14 working days.
Non-refundable items include flight/train tickets, visa fees, and confirmed hotel reservations.
4. Cab & Transportation Services
This section applies to cab bookings (local sightseeing, outstation, airport transfers, and intercity travel).
a. Cab Booking Terms
Cab bookings must be made in advance via phone, WhatsApp, or website.
Confirmation will be shared with driver details and cab type before travel.
Rates are based on selected cab category (Sedan, SUV, Tempo Traveler, etc.), distance, and duration.
b. Inclusions/Exclusions
Tariff includes fuel, driver charges, and parking (if specified).
Toll, parking, and interstate taxes may be extra if not included.
AC will be switched off in hilly areas as per vehicle safety norms.
c. Driver Behavior & Waiting Time
Our drivers are verified, trained, and expected to maintain courteous behavior.
A maximum free waiting time of 30 minutes is allowed. After that, extra charges may apply.
Misbehavior by the driver or client must be reported immediately for resolution.
d. Vehicle Condition
All vehicles provided are clean, well-maintained, and roadworthy.
In case of vehicle breakdown, a replacement vehicle will be arranged as soon as possible.
Smoking, drinking, or carrying illegal substances in the vehicle is strictly prohibited.
e. Cab Cancellation Policy
Up to 24 hours before pickup: Full refund
Less than 24 hours: 50% charge
No-show or last-minute cancellation: 100% charge
In case of delays beyond 60 minutes without client notification, the driver may leave and the ride will be considered canceled.
5. Amendments & Rescheduling
Any change in travel date, itinerary, or hotel must be communicated in writing and may attract additional charges.
Rescheduling is subject to availability and partner/vendor policies.
6. Visa & Documentation
Travelers are responsible for ensuring valid travel documents (passport, visa, ID proof).
Dharohar Tourism Hub offers visa support for international packages but does not guarantee approval.
7. Health, Safety & Insurance
Travelers are advised to consult a physician before adventure or high-altitude tours.
Personal insurance covering health, cancellation, and loss is recommended.
We are not liable for accidents, illnesses, or loss of belongings during the trip.
8. Our Responsibility
We act as an intermediary between the client and service providers (hotels, airlines, cab vendors).
We are not liable for any delay, cancellation, or loss caused by third-party service providers, strikes, weather conditions, or force majeure.
However, we always strive to resolve issues proactively on behalf of our clients.
9. Client Responsibility
Clients must provide accurate personal and contact details.
Any damage to hotel property, vehicle, or public property by the client will be their responsibility.
Misconduct or non-cooperation may lead to termination of services without refund.
10. Intellectual Property
All content on our website, including text, logos, images, and itineraries, is the property of Dharohar Tourism Hub and protected under copyright law.
11. Jurisdiction & Dispute Resolution
All disputes are subject to the jurisdiction of courts located in Delhi, India.
In case of a dispute, we encourage amicable resolutions through mutual communication before legal proceedings.
12. Contact Information
📞 Phone/WhatsApp: +91-9990820480
🏢 Office Hours: Monday–Saturday | 10:00 AM to 6:00 PM
Welcome to Dharohar Tourism Hub. These Terms and Conditions ("Terms") govern your use of our website, tour packages, cab bookings, and all travel-related services. By booking with us, you agree to these terms in full.
1. Booking Confirmation
Bookings are confirmed only after receiving a minimum advance payment.
A detailed itinerary and travel vouchers will be shared upon full payment.
All bookings are subject to availability at the time of confirmation.
2. Payment Terms
An advance of 25%–50% of the total package or cab cost is required at the time of booking.
The remaining balance must be paid before the commencement of the trip or as per the agreed payment schedule.
Payments can be made via UPI, bank transfer, debit/credit cards, online payment links, or cash.
Prices are subject to revision due to unforeseen fluctuations in taxes, fuel, or supplier costs.
3. Cancellation & Refund Policy
- Cancellation charges depend on the type of service booked and the time before cancellation:
30+ days before travel: 25% of total cost
15–30 days before travel: 50% of total cost
0–14 days before travel: 100% of total cost (non-refundable)
No-shows and early checkouts are non-refundable.
Refunds (if applicable) will be processed within 7–14 working days.
Non-refundable items include flight/train tickets, visa fees, and confirmed hotel reservations.
4. Cab & Transportation Services
This section applies to cab bookings (local sightseeing, outstation, airport transfers, and intercity travel).
a. Cab Booking Terms
Cab bookings must be made in advance via phone, WhatsApp, or website.
Confirmation will be shared with driver details and cab type before travel.
Rates are based on selected cab category (Sedan, SUV, Tempo Traveler, etc.), distance, and duration.
b. Inclusions/Exclusions
Tariff includes fuel, driver charges, and parking (if specified).
Toll, parking, and interstate taxes may be extra if not included.
AC will be switched off in hilly areas as per vehicle safety norms.
c. Driver Behavior & Waiting Time
Our drivers are verified, trained, and expected to maintain courteous behavior.
A maximum free waiting time of 30 minutes is allowed. After that, extra charges may apply.
Misbehavior by the driver or client must be reported immediately for resolution.
d. Vehicle Condition
All vehicles provided are clean, well-maintained, and roadworthy.
In case of vehicle breakdown, a replacement vehicle will be arranged as soon as possible.
Smoking, drinking, or carrying illegal substances in the vehicle is strictly prohibited.
e. Cab Cancellation Policy
Up to 24 hours before pickup: Full refund
Less than 24 hours: 50% charge
No-show or last-minute cancellation: 100% charge
In case of delays beyond 60 minutes without client notification, the driver may leave and the ride will be considered canceled.
5. Amendments & Rescheduling
Any change in travel date, itinerary, or hotel must be communicated in writing and may attract additional charges.
Rescheduling is subject to availability and partner/vendor policies.
6. Visa & Documentation
Travelers are responsible for ensuring valid travel documents (passport, visa, ID proof).
Dharohar Tourism Hub offers visa support for international packages but does not guarantee approval.
7. Health, Safety & Insurance
Travelers are advised to consult a physician before adventure or high-altitude tours.
Personal insurance covering health, cancellation, and loss is recommended.
We are not liable for accidents, illnesses, or loss of belongings during the trip.
8. Our Responsibility
We act as an intermediary between the client and service providers (hotels, airlines, cab vendors).
We are not liable for any delay, cancellation, or loss caused by third-party service providers, strikes, weather conditions, or force majeure.
However, we always strive to resolve issues proactively on behalf of our clients.
9. Client Responsibility
Clients must provide accurate personal and contact details.
Any damage to hotel property, vehicle, or public property by the client will be their responsibility.
Misconduct or non-cooperation may lead to termination of services without refund.
10. Intellectual Property
All content on our website, including text, logos, images, and itineraries, is the property of Dharohar Tourism Hub and protected under copyright law.
11. Jurisdiction & Dispute Resolution
All disputes are subject to the jurisdiction of courts located in Delhi, India.
In case of a dispute, we encourage amicable resolutions through mutual communication before legal proceedings.
12. Contact Information
📞 Phone/WhatsApp: +91-9990820480
🏢 Office Hours: Monday–Saturday | 10:00 AM to 6:00 PM